Leelin Healthcare Ltd – Privacy Notice
1. Introduction
Leelin Healthcare Ltd is committed to protecting your personal information and respecting your privacy.
This Privacy Notice explains how we collect, use, share, and protect personal data when you engage with our services, visit our website, or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This notice applies to:
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People who receive care or make enquiries
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Family members and representatives
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Job applicants and staff
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Website users
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Professionals and partner organisations
Some services may provide service-specific privacy information, which should be read alongside this notice.
2. Who We Are
Data Controller:
Leelin Healthcare Ltd
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Registered Office:
Suite 20.1, Linford Forum
Linford Wood
Milton Keynes
MK14 6LY
Email: info@leelinhealthcare.com
Phone: 01908 488297 / 01908 392381
We are registered with:
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Care Quality Commission (CQC)
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Information Commissioner’s Office (ICO) – Registration No: ZA526534
3. Information We Collect
The type of information we collect depends on how you interact with us. This may include:
a) Personal Details
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Name
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Address
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Date of birth
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Contact details (phone, email)
b) Care & Health Information (where relevant)
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Care needs and preferences
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Health conditions (where necessary for care delivery)
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Risk assessments and support plans
c) Employment & Recruitment Information
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CVs and application forms
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References
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Right-to-work documentation
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Training and employment records
d) Website & Enquiry Information
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Enquiry form submissions
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Email correspondence
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Website usage data (cookies, analytics)
4. How We Collect Information
We collect information when:
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You contact us directly (phone, email, website forms)
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You apply for care services
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A professional or organisation refers you (with your knowledge)
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You apply for a job with us
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You visit our website
5. Why We Use Your Information (Legal Basis)
We only use personal data where there is a lawful basis, including:
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Legal obligation – to meet regulatory or employment requirements
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Contract – to provide care services or employment
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Legitimate interests – to manage enquiries, quality assurance, and service improvement
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Consent – where you opt in (e.g. marketing communications)
We will always explain when consent is required and you can withdraw it at any time.
6. How We Use Your Information
We use personal data to:
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Assess and provide care services
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Respond to enquiries
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Safeguard individuals
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Recruit, employ, and support staff
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Meet CQC, council, and legal requirements
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Manage complaints and incidents
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Improve our services
We only collect what is necessary and use it securely and responsibly.
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7. Who We Share Information With
Where required and lawful, we may share information with:
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Service users and authorised family members
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Local authorities and commissioning bodies
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NHS professionals and healthcare partners
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CQC and regulatory bodies
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Payroll, training, and HR providers
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IT and data-hosting providers
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Law enforcement or safeguarding authorities (where legally required)
All partners are required to handle data securely and lawfully.
All staff receive data protection and confidentiality training as part of their induction and ongoing professional development.
8. How Long We Keep Information
We only keep personal data for as long as necessary.
Retention periods are based on:
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Legal requirements
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Regulatory guidance
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Best practice in health and social care
Care records, employment records, and financial information are retained in line with recognised retention schedules.
9. Artificial Intelligence (AI) Use
Leelin Healthcare Ltd may use approved digital tools (such as Microsoft 365 features) to support administrative efficiency.
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AI tools are used to assist staff, not replace human judgement
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Personal data is not used to train external AI models
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Any AI use follows GDPR principles
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Decisions affecting individuals are always made by humans
Where required, Data Protection Impact Assessments (DPIAs) are completed before introducing new technologies.
10. Your Data Protection Rights
You have the right to:
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Access your personal data
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Rectify inaccurate information
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Erase data (where legally applicable)
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Restrict processing
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Data portability (in certain cases)
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Object to certain uses of your data
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Be informed about any automated decision-making
Requests can be made using the contact details below.
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11. Complaints & Further Information
If you are unhappy with how your data has been handled, you can contact us directly.
You also have the right to complain to the Information Commissioner’s Office (ICO):
12. Contact – Data Protection
Email: info@leelinhealthcare.com
Postal Address:
Leelin Healthcare Ltd
Suite 20.1, Linford Forum
Linford Wood
Milton Keynes
MK14 6LY
13. Updates to This Notice
This Privacy Notice may be updated periodically to reflect legal or operational changes.
The latest version will always be available on our website.